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Intercom Identity Verification on WordPress

Prove who is chatting in Messenger on WordPress, while Sync Engine for Intercom keeps syncing user and store data.

Install free on WordPress.org Jump to setup

Intercom identity verification (IDV) proves that the person chatting in Messenger is a known user, not someone pretending to be them. On WordPress, Sync Engine for Intercom supports optional Messenger + IDV alongside its primary job: syncing user and WooCommerce store data into Intercom.

Turn on identity verification in settings when you enable Messenger. WooCommerce order events sync from the same plugin, under Events.

Messenger vs data sync

Why IDV matters

  • Impersonation risk on public sites
  • Trust for support macros and billing conversations
  • Required by many security-minded teams before they open Messenger to logged-in users

Without IDV, a visitor who knows or guesses identifiers can sometimes appear as someone they’re not. That is a bad day for support and for trust.

IDV vs data sync (don’t confuse them)

ConcernIDVData sync
Proves who’s chatting in MessengerYesNo
Puts Woo orders / WP roles on the contactNoYes
Needs Messenger enabledYesNo

Many teams need both. Sync Engine is built for that pairing. Start here if you are choosing a lane: Messenger vs data sync.

How to enable with Sync Engine

Step 1
Install Sync Engine

Install Sync Engine for Intercom from WordPress.org.

Step 2
Connect with OAuth or an Access Token

Confirm Connected status. See the connect guide.

Step 3
Enable Messenger

Open Chat Widget settings and enable Messenger if you want it on-site.

Step 4
Turn on identity verification

Turn on identity verification in settings. Credentials stay on your WordPress site. See Intercom help if you need workspace-side setup details.

Step 5
Verify on a test logged-in account

Confirm a logged-in test user is verified in Messenger. Keep data sync (users, roles, Woo events, mapping) as the primary job alongside the widget.

Orders sync from the store

Messenger and identity verification prove who is chatting. WooCommerce order events sync from store events under Events, on the same plugin.

Plan details live on the WordPress Intercom plans page.

Common pitfalls

  • Identity verification settings mismatched between Intercom and WordPress
  • Caching plugins serving logged-out Messenger state to logged-in users
  • Turning on identity verification and leaving Woo events off, so orders never reach the contact
  • Enabling Messenger for chat-only needs when official Intercom install would have been enough
Setup Connect Intercom to WordPress OAuth or an Access Token, then choose what syncs. Compare Messenger vs sync Chat widget versus customer data. Product WordPress Intercom integration Users, roles, and attributes in one plugin. Guide Custom attributes Map the WordPress fields automations expect.

FAQ

What is Intercom identity verification?
A security feature that verifies Messenger users are who they claim to be.
Does Sync Engine support IDV on WordPress?
Yes. Optional Messenger + IDV.
Is IDV the same as syncing orders?
No.
Where do I start?
Install free on WordPress.org, connect with OAuth or an Access Token, then turn on identity verification in settings.
Where can I see pricing?
See pricing on the product page.

Prove who’s chatting without giving up sync

Install free, enable optional Messenger + IDV if you need it, and keep data sync as the primary job.

Install free on WordPress.org

Read Messenger vs data sync